Sylvia Venegas Hair Salon

BOOKING * New appointment hours are available. * Overtime appointments are available Monday through Friday from 6:30 PM to 8:30 PM, based on availability. * Overtime appointments cost 1.5 times the regular service price. * The overtime rate applies to the entire scheduled service, not only the extra time. Example: A regular $40 service costs $60 during overtime hours. Send all booking information to (559) 907-8889. APPOINTMENT APPROVAL An appointment request is confirmed only when both requirements are met: * The business approves the appointment. * The required deposit is received. Unapproved or unpaid requests are not guaranteed. Until the appointment is approved, the time may be offered to another client. CHEMICAL SERVICE CONSULTATIONS An in-person consultation is required before booking any chemical service. * The consultation costs $50 for 30 minutes. * Any additional time costs extra and must be paid during the consultation. * If you book the recommended chemical service, $12.50, or 25% of the consultation fee, will be credited toward that service. * The remaining $37.50 is nonrefundable and nontransferable. * The $12.50 credit applies only to the recommended chemical service. * The credit cannot be used for another service, another client, or a future appointment. To schedule a consultation, call or text (559) 907-8889. PHOTOS Photos may be required before booking a haircut or another service. * Photos must be clear and current. * Photos must show the hair from the requested angles. * Photos help us evaluate your hair’s current condition. * Photos help us determine whether your requested result can be achieved safely and appropriately. * Sending photos does not confirm an appointment. Send all requested photos to (559) 907-8889. DEPOSITS A deposit is required for every service to reserve an appointment. * The deposit must be paid on the booking day and before the appointment is approved. * The deposit is applied toward the total price of the scheduled service. * Deposits are nonrefundable. * A deposit may be transferred only as allowed under the Cancellation and Rescheduling Policy. * Deposits cannot be transferred to another person. * Deposits cannot be used for a different service unless the business approves the transfer. * A deposit may be used only once. * After one approved reschedule or transfer, a new deposit is required for any additional appointment change. ARRIVAL AND LATE POLICY Please arrive on time and ready for your appointment. * A grace period of up to 15 minutes is allowed. * The grace period does not extend the appointment time. If you arrive more than 15 minutes late: * The original appointment is canceled. * The deposit is forfeited. * The business may still provide the service at its discretion. * If the service is provided, an additional late-arrival fee equal to 50% of the total scheduled service price will be charged. * If the service cannot be completed because of the late arrival, the forfeited deposit cannot be used to reschedule. * A new deposit is required to book another appointment. CANCELLATIONS AND RESCHEDULING Your appointment time is reserved exclusively for you. All cancellation and rescheduling requests must be made by phone or text at (559) 907-8889. The request time is based on when the message is received. Requests Made at Least 72 Hours Before the Appointment * The deposit may be transferred once to one future appointment or one approved different service. * The transfer must be used within 30 days of the original appointment date. * Only one transfer or reschedule is allowed per deposit. * The new appointment is not confirmed until the new date and time are approved. * If the transferred deposit is not used within 30 days, it is forfeited. Requests Made Less Than 72 Hours Before the Appointment * The deposit is forfeited. * The deposit cannot be transferred or applied to another appointment. * A cancellation fee equal to 50% of the total scheduled service price will be charged. * Any unpaid cancellation fee must be paid before another appointment can be booked. NO-SHOWS AND REFUSAL OF SERVICE A no-show occurs when a client does not arrive for the appointment and does not provide at least 72 hours’ notice. If a client does not show up or refuses the scheduled service at the appointment: * The deposit is forfeited. * A cancellation fee equal to 50% of the total scheduled service price will be charged. * The cancellation fee must be paid before another appointment can be booked. * A new deposit is required for any future appointment. If the business determines that a requested service cannot be performed safely or appropriately, the client will not be charged a refusal-of-service fee. In that situation, the deposit will be handled according to the applicable cancellation or rescheduling policy. FEES AND PAYMENT All fees in this policy are separate from the regular service price unless the policy specifically says that a payment is credited toward the service. The following fees may apply: * Overtime appointments: 1.5 times the regular service price. * Consultation: $50, with a $12.50 credit toward the recommended chemical service if booked. * Late arrival: 50% of the total scheduled service price if the service is provided after arriving more than 15 minutes late. * Late cancellation or rescheduling: 50% of the total scheduled service price, plus forfeiture of the deposit. * No-show or refusal of service: 50% of the total scheduled service price, plus forfeiture of the deposit. Thank you for your understanding and cooperation. For questions, booking, or consultations, please call or text (559) 907-8889